Find your order

Exchange and return goods online

Was the wrong size chosen or is the color not suitable for you? Simply exchange or return the product. Just select the products from the order and fill out the form.

Simply and from the comfort of your home, it won't take you more than 5 minutes.

You can choose to exchange for a completely different product or simply change the size or color.

We process exchanges or returns on average within a week.

How does it all work?

Search for products from the order using the invoice number and your customer code. We have sent the invoice to the email provided in the order.

Select the products you want to exchange or return.

In case of an exchange, choose the appropriate color or size.

Choose the method by which you will send the goods to us.

Fill in the contact details where we can reach you regarding the exchange or return. If you are returning the goods, please provide the account number where we will refund your money.

Choose a delivery service that delivers to our address.

Pack the goods and do not forget to include a note with the invoice number (or write the invoice number visibly on the box), so we can identify your order.

Label the package and send it at your own expense to the following address: Packeta International c/o BRT Spa 91648389 Via Marinoni 1 33057 Palmanova (UD) Italy IT

Easy selection of new goods

You can choose to exchange for a completely different product or simply change the size or color.

Done in a few minutes

Filling out the form will take you no more than a few minutes.

New goods at your doorstep promptly

On average, within five business days of receiving your package, we will send the new goods to you.

Frequently Asked Questions & Answers

Returns, Exchanges & Complaints

In the order tracking, open the "Return / Exchange" form – select what you want for each item. Or just visit product exchange and return page directly. Send the package back to us according to the instructions in the form.

You have 14 days to return your package from the moment you receive it. You can find the procedure and address in the "Return / Exchange" form at product exchange and return page.

You have 30 days from the receipt of your package to exchange (for a different size, variant, or other products of the same or higher value). You can set everything up in the "Return / Exchange" form at product exchange and return page.

You can always find the current options and prices directly in the "Return / Exchange" form at product exchange and return page.

Fill out the complaint form at complaint page (or please click "Complaint" in your order tracking). Add a photo of the defect or missing item; we’ll get back to you with the next steps.

You may try on the underwear, but only over your own underwear or clothing. For hygiene reasons, worn underwear cannot be returned or exchanged. The item must be unworn, undamaged, with original tags and hygiene protection elements in its original, undamaged packaging. If these conditions are not fulfilled, the seller reserves the right to reject the return or exchange.

Still unsure? We're here for you!

Monday to Friday 8:00-17:00

+420 602 600 974

+420 602 600 954

support@ecobamboowear.com

Customer support

Monday to Friday 8:00-17:00

+420 602 600 974

+420 602 600 954

support@ecobamboowear.com

Welcome to the Gina.cz e-shop, operated by the Czech company Milpex s.r.o. We offer a wide range of women's, men's, and children's underwear and clothing made from quality materials. We focus on comfort, modern design, and precise craftsmanship.